Terms of Service

Welcome to Neroxaflow. These Terms of Service ("Terms") govern your use of our website, services, and products. Please read these Terms carefully before using our services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Neroxaflow website, booking services, or participating in our programs, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Services Description

Neroxaflow offers various wellness services including but not limited to yoga, pilates, aqua fitness, meditation, and tai chi classes, both in-person and online. Our services may also include personalized wellness assessments, private sessions, workshops, and wellness events.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. User Account and Registration

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Payment and Billing

By purchasing a service from us, you agree to pay all fees and charges associated with that service at the rates in effect when the charges were incurred. All payments must be made in Australian Dollars.

For membership plans, you authorize us to charge your chosen payment method on a recurring basis until you cancel your membership. You must provide us with advance notice to cancel your membership according to our cancellation policy.

We may change our prices at any time. If we change our prices for a subscription service, we will provide advance notice of these changes. Price changes will take effect at the start of the next subscription period following the date of the price change.

5. Cancellations and Refunds

Our cancellation and refund policies are as follows:

  • Classes and Sessions: Cancellations made at least 24 hours before the scheduled class or session may be eligible for a full refund or class credit. Cancellations made less than 24 hours before the scheduled time are not eligible for refunds or credits.
  • Memberships: Memberships may be canceled at any time, but refunds are only provided according to our current refund policy, which may change from time to time.
  • Special Events and Workshops: Cancellation policies for special events and workshops will be specified at the time of purchase.

In the event that we need to cancel a class or service, we will notify you as soon as possible and provide a full refund or credit for the canceled service.

6. Health and Safety

You acknowledge that participation in wellness activities involves inherent risks and dangers, including but not limited to the risk of physical injury. You voluntarily assume all risks and dangers associated with participation in our services.

You represent and warrant that you are in good physical condition and have no medical reason or impairment that might prevent you from safely participating in our services. If you have any health concerns, we recommend consulting with a healthcare professional before participating in our programs.

You agree to follow all safety instructions provided by our instructors and staff. We reserve the right to refuse service to anyone for any reason, including if we believe that a person's participation may pose a risk to themselves or others.

7. Intellectual Property

All content on our website and in our services, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of Neroxaflow or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Neroxaflow and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our services
  • Any conduct or content of any third party on our services
  • Any content obtained from our services
  • Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing or using our services during the 12 months preceding the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless Neroxaflow and its affiliates, officers, employees, agents, partners, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

  • Your access to or use of our services
  • Your violation of these Terms
  • Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right
  • Any claim that your content caused damage to a third party

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Sydney, New South Wales, Australia.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our services.

12. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +61 2 6002 2008
  • By mail: 247 Wellness Avenue, Sydney, NSW 2000, Australia

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